AI agents in workflow: first-line processing and BPM future
How to combine the flexibility of AI with the rigid logic of BPMN 2.0 and DMN to automate first-line request processing without security risks or operational chaos.
Serhiy Boyko6 min read
AUTHOR / FinHelper Consulting
Serhiy Boyko
Author, business processes
About
Looks at how to streamline financial processes and approvals to depend less on specific individuals.
Published articles11Explore articles
Author’s publications
Current articles · 11Serhiy Boyko6 min readProcess modeling standards: BPMN, CMMN, and DMN
Effective enterprise process automation requires separating workflow orchestration, flexible case management, and business rules. Learn how to avoid hardcoded logic and identify shadow routes.
Serhiy Boyko6 min readPrioritizing business processes for automation: signals, metrics, and ROI
A guide to prioritizing business processes for automation using process mining, BPMN/DMN standards, and evidence-based ROI calculation to avoid common pitfalls.
Serhiy Boyko6 min readUnderstanding BPM versus RPA and workflow automation
A guide to BPM, RPA, and workflow automation for IT architects. Learn how to combine BPMN, DMN, and Process Mining to avoid technical debt and achieve end-to-end orchestration.
Serhiy Boyko7 min readBPM and document management: defining the boundary
Documents store facts, while business processes manage actions. Distinguish between DMS/ECM and BPM to avoid data silos and securely integrate AI agents.
Serhiy Boyko9 min readRPA after ERP: A Bridge or a Digital Patch?
RPA is a useful temporary bridge to legacy systems following an ERP deployment. However, automating Excel-based workflows, email approvals, and fragmented responsibilities often accelerates technical debt rather than resolving it.
Serhiy Boyko7 min readPhased legacy ERP migration for uninterrupted transformation
Phased migration of legacy ERP systems in the public sector helps avoid downtime and ensures process continuity by focusing on automation and data.
Serhiy Boyko5 min readAI and EDM automation: the future of document and workflow management by 2026
AI and EDM automation are set to transform document management and workflow by 2026, speeding up document processing.
Serhiy Boyko4 min readRPA and low-code: synergy for complex BPM automation by 2026
By 2026, over 80% of large enterprises will leverage a combination of RPA and low-code platforms to optimize business processes. This approach accelerates development time and enhances automation efficiency.
Serhiy Boyko4 min readData governance and enterprise data management for system integration
Increasing data volumes and stricter regulatory requirements necessitate that organizations implement comprehensive Data Governance approaches. Effective system integration is a key factor in realizing these strategies.
Serhiy Boyko4 min readAI Agents in Enterprise Systems: From Routine Automation to Decision Support
AI agents extend beyond chatbots, integrating into business processes within corporate systems to perform actions rather than merely answering questions.
Serhiy Boyko1 min read