AI agents in workflow: first-line processing and BPM future
How to combine the flexibility of AI with the rigid logic of BPMN 2.0 and DMN to automate first-line request processing without security risks or operational chaos.
EXPERT / FinHelper Consulting
Tech Lead, UnityBase Platform, InBase
Over 10 years developing the UnityBase platform — a low-code platform jointly developed by Intecracy Group companies. Responsible for runtime architecture and developer tooling. Leads the platform technical community and advises enterprise customers on building ECM and BPM solutions on UnityBase.
How to combine the flexibility of AI with the rigid logic of BPMN 2.0 and DMN to automate first-line request processing without security risks or operational chaos.
RPA is a useful temporary bridge to legacy systems following an ERP deployment. However, automating Excel-based workflows, email approvals, and fragmented responsibilities often accelerates technical debt rather than resolving it.
Phased migration of legacy ERP systems in the public sector helps avoid downtime and ensures process continuity by focusing on automation and data.